Pacific MarketingYou may request deletion of personal data held by Pacific Marketing. This includes data connected to a Pacific Marketing account or workspace, subject to any information we must retain for legal, security, or record-keeping reasons.
How to Make a Request
Email info@pacificmarketing.studio with the subject line Data Deletion Request.
Please include the email address used for the account, the workspace name if known, and a clear description of the data you want deleted.
What Happens Next
We will confirm receipt of the request, verify the requester's identity and authority, and explain the deletion scope and timing. If you are requesting deletion on behalf of a business, we may ask for confirmation from the workspace owner.
If You Connected a Facebook Page or Instagram Account
If you signed in with Facebook to connect a Facebook Page or Instagram account, you can remove Pacific Marketing from your Facebook account at any time (Facebook Settings → Apps and Websites) or send a data deletion request from there. We then delete the Facebook access tokens we hold for you and disconnect those channels automatically, and Facebook shows you a confirmation code you can check on this page.
Conversations already received in a workspace's Inbox belong to that business. To have those deleted, email us as described above.
Connected Messaging Channel Data
For data received through connected messaging channels, including WhatsApp, Instagram, Facebook Messenger, or LINE integrations when available, we will remove data controlled by our service where applicable. Some information is controlled or retained by the relevant provider under its own policies. A deletion request to Pacific Marketing does not delete information held by Meta, WhatsApp, Instagram, Messenger, LINE, or another provider; you may need to submit a separate request to that provider.
Disconnecting a messaging account stops the connection from being used through our service where the integration supports disconnection, but does not by itself delete data already stored by Pacific Marketing or the provider. Please state whether you want the integration disconnected, stored workspace data deleted, or both.